Of course we are doing our utmost to provide you with the best quality products. Still not satisfied with your purchase? Then you have the right to return your order up to 14 days after delivery.
The return process is simple. It happens in the following three steps:
Step 1: Fill out the return form.
This form can be found here. Print it out and fill it in completely.
Step 2: Send your order.
Send the products along with the completed return form to the return address on the form. The package must have a Track-and-Trace code when you send it to us. Keep this code well! You as the sender are responsible for the return shipment.
Step 3: You will receive the full purchase amount on your account within 10 working days.
Once we have received the return, we will process it within ten working days. If desired, the full purchase amount will be in your account within this period. If you have made the choice for a replacement product, this will of course be arranged as soon as possible.
